Refund policy
Returns
We are unable to accept returns on tea which is a consumable and perishable product. We regret the inconvenience.
Refunds
Refunds are offered if an order fails to reach you, or you receive a damaged product. In case of non-receipt of order, please get in touch with our Customer Support team with your order details. For damaged product, you may be asked to share photographs and other details to process your refund request.
Cancellations
Cancellations are accepted before an order is shipped. You may request a cancellation by sending an email to customersupport@ironkettle.com with your invoice details. Will you charge cancellation fee?
Once we have shipped your order, we will not be able to accept your request to cancel.
Non-Delivery/ Wrong Address
We are unable to accept returns on tea which is a consumable and perishable product. We regret the inconvenience.
Refunds
Refunds are offered if an order fails to reach you, or you receive a damaged product. In case of non-receipt of order, please get in touch with our Customer Support team with your order details. For damaged product, you may be asked to share photographs and other details to process your refund request.
Cancellations
Cancellations are accepted before an order is shipped. You may request a cancellation by sending an email to customersupport@ironkettle.com with your invoice details. Will you charge cancellation fee?
Once we have shipped your order, we will not be able to accept your request to cancel.
Non-Delivery/ Wrong Address