FAQ's

At Iron Kettle Tea, we work closely with tea growers in the regions of Assam, Nilgiris, and Nepal. These areas are renowned for their rich tea-growing traditions and produce some of the finest tea leaves in the world. We ensure that our tea is sourced directly from these regions to maintain the highest quality and authenticity.

Digital Traceability is a unique feature of Iron Kettle Tea. We generate a QR code for each lot of tea produced, allowing you to trace the origin and journey of your tea. By scanning the QR code, you can access detailed information about the tea's region, specific farmer, and cultivation practices. This transparency ensures that you can have full confidence in the quality and traceability of your tea.

The specialty of Iron Kettle Tea lies in our commitment to exceptional quality and fine leaf plucking. We maintain a minimum of 60 percent fine leaf, surpassing the industry standard of 40 percent. Fine leaf plucking ensures that our tea captures the essence of its flavour, aroma and health benefits, resulting in a truly remarkable tea-drinking experience

At the moment, Iron Kettle Tea is primarily available for purchase through our website. This allows us to provide a seamless and convenient shopping experience for tea lovers around the world. However, we are continuously exploring opportunities to expand our presence, and we will update our customers if we open physical retail stores in the future.

We choose to work with small tea growers because they have the advantage of cultivating tea on smaller plots of land. This enables them to focus on fine leaf plucking and maintain better quality control. By supporting small tea growers, we contribute to sustainable agriculture, fair trade practices, and the well-being of local tea-growing communities.

Fine Leaf Count refers to the proportion of finely plucked tea leaves in a batch of tea. At Iron Kettle Tea, we maintain a minimum of 60 percent fine leaf, ensuring that our teas are crafted with the highest quality leaves. Fine leaf plucking is essential because it results in teas with enhanced flavours, aromas, and overall quality. The higher the fine leaf count, the more superior the tea's taste and character.

At Iron Kettle Tea, we source our tea directly from trusted tea growers in the regions of Assam, Nilgiris, and Nepal. We work closely with these farmers to ensure that only the highest quality tea leaves are selected for our blends. By maintaining a close relationship with the growers, we can guarantee the freshness, authenticity, and ethical sourcing of our teas.

To preserve the freshness and flavour of our teas, it is recommended to store them in a cool, dry place away from direct sunlight, strong odours, and moisture. We suggest using airtight containers or resealable pouches to maintain the tea's aroma and prevent it from absorbing external flavours.

Yes, all our teas are naturally gluten-free. Tea is made from the leaves of the Camellia sinensis plant and does not contain gluten. Therefore, you can enjoy our teas with confidence, knowing they are free from gluten and suitable for individuals with gluten sensitivities or celiac disease.

Yes, we understand the importance of exploring and experiencing different tea flavours. We offer tea samples for some of our popular blends, allowing you to try them before committing to larger quantities. Please check our website or contact our customer support team for more information on available tea samples.

Our teas are meticulously packed to ensure their freshness and quality. We use specially designed, airtight packaging to protect the teas from exposure to light, air, and moisture. This packaging helps to preserve the tea's flavour, aroma, and health benefits, allowing you to enjoy a delightful tea-drinking experience with each brew.

The shelf life of our tea products varies depending on the type of tea and its processing method. In general, our teas have a shelf life of approximately 1-2 years when stored properly in ideal conditions. However, we recommend consuming the teas within a year of purchase to enjoy the freshest flavours and aromas. Please refer to the individual packaging for specific shelf life information for each tea variety.

We offer free shipping on all orders within India. For international orders, shipping charges may vary depending on the destination and order weight. The exact shipping cost will be calculated and displayed during the checkout process.

Yes, we ship our products worldwide. Wherever you are located, you can enjoy the exceptional taste of Iron Kettle Tea. Please note that international shipping rates and delivery times may vary based on the destination country.

Once your order is confirmed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your order. Simply visit our website and enter your tracking number in the designated tracking section to get real-time updates on the status of your delivery.

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that cancellations are subject to certain conditions. If your order has already been shipped, it may not be possible to cancel it. For more detailed information, please refer to our cancellation policy on our website.

We offer a variety of convenient and secure payment methods to make your shopping experience hassle-free. We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we also offer payment options such as PayPal and digital wallets. Rest assured that your payment information is protected and handled with the utmost security.

Yes, we offer customized gift packages and hampers to suit various occasions. Whether you're looking to surprise a loved one or corporate gifting, our team can work with you to create personalized tea gift packages. Contact our customer support team or visit our website for more information on customization options.

We provide tea in various quantity ranges to cater to different preferences and needs. Our tea is available in options such as sample packs, loose leaf pouches, and bulk quantities. You can choose the quantity that suits your requirements, ensuring you have an ample supply of our delightful teas.

Our tea offers numerous benefits, both in terms of taste and health. The carefully selected tea leaves and fine leaf plucking process ensure exceptional flavour, aroma, and smoothness in every cup. Additionally, tea is known for its antioxidant properties, potential health benefits, and calming effects. Regular consumption of our teas can contribute to overall well-being and a soothing tea-drinking experience.

While it is possible to reheat tea, we generally recommend freshly brewing a new cup for the best taste and aroma. Reheating tea may affect its flavour profile and quality. If you prefer to enjoy your tea hot, we suggest brewing afresh cup each time to fully savour its delightful flavours.

At Iron Kettle Tea, we carefully select and blend teas from various harvests to create unique flavour profiles. The specific harvest teas used in our blends may vary depending on the season and availability. We work closely with our tea growers to source the freshest and finest teas, ensuring that each blend offers a distinct and enjoyable taste experience. Please refer to the individual tea blend descriptions on our website for more information on the specific harvests used

Iron Kettle Tea is unique because we prioritize the use of fine tea leaves, which are carefully plucked and harvested for optimal flavour and aroma. We also work closely with farmers to ensure fair compensation and sustainable farming practices.

Iron Kettle offers a variety of teas, including black tea, green tea, oolong tea, and herbal tea blends. Each tea is crafted with care and precision to ensure the best possible taste and quality.

While Iron Kettle Tea is not certified organic, we prioritize working with farmers who use sustainable and eco-friendly farming practices. We are committed to promoting environmental responsibility and reducing our carbon footprint.

We recommend steeping Iron Kettle Tea in freshly boiled water for 3-5 minutes, depending on the tea variety. Be sure to follow the specific instructions on the package for the best possible flavour.

Yes, we offer wholesale options for businesses and organizations looking to offer Iron Kettle Tea to their customers or clients. Contact us for more information.