FAQs
BRAND
How is Iron Kettle different from other tea brands?
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We started Iron Kettle with the primary objective of working with small tea growers across India and Nepal. With industry veterans leading the team, there is a focussed effort to take agronomy practices and innovation to farmers, to help them improve cultivation and plucking, and consequently, earn better prices for the green leaf. Because we work with small tea growers, we are able to obtain a better quality of leaf, measured by the fine leaf count. This naturally translates to a high quality of tea.
What is a Fine Leaf Count? Why does it matter?
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How a leaf is plucked has a direct impact on the quality of the tea. The Fine Leaf Count is the measure of the volume of leaves and bud in the plucked tea. Higher the count, better the tea. At Iron Kettle, we maintain a minimum 70% FLC. This has set the benchmark for our tea quality. It has also allowed our farmers to earn higher prices.
PRODUCT
What is the shelf life of your teas?
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The average shelf life is 2 years for any tea, stored preferably in a airtight container, away from sunlight and strong smelling condiments.
How many cups of tea can I make from 100g of tea?
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At 2.5-3 g of tea per cup, you can make 30-40 cups of tea from 100g.
ORDERS & DELIVERIES
How long does it take to ship within India?
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Two to three days
Do you ship outside India?
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Currently, we are not accepting orders from outside India.
Can I get my order gift wrapped?
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Yes, of course.
How will I know if an order has been shipped or is out for delivery?
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You will receive a mail on Order Confirmation, Order Shipped, and Order Delivered. Each mail will have an update on the order.
How can I track my shipment?/How can I know the status of my order?
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We will send you an email informing you of your order status, on confirmation, shipping and delivery.
REFUNDS
My order did not arrive. Can I get a refund?
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If this happens, please email us on customercare@iron-kettle.com or call us at 1800 208 8882 and we will resolve it.
The tea arrived but was damaged. Can I get a refund?
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If the product is damaged, we will replace/ refund you. Please email customercare@iron-kettle.com or call us at 1800 208 8882.
I would like to cancel my order. How do I go about it?
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Once you place an order, you will be sent a link to Track your order. Visit this link and use the Cancel option. Alternately, you can always email us on customercare@iron-kettle.com or call us at 1800 208 8882.
Can I make changes to my order? Can I cancel my order partially?
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We are happy to accommodate these changes. Just drop an email to customercare@iron-kettle.com or call us at 1800 208 8882 with your request.
How long does it take for a refund to be processed?
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Refunds take 3-4 working days.
